Managed Services & Service Delivery
Managed service governance, service delivery oversight, vendor and contract performance, service reviews, escalation management and continual improvement.
Australian Enterprise IT Consulting
Rise together.
Achieve more.
Collaborative IT consulting that connects people, partners and technology to deliver stronger business outcomes. Expertise across managed services, IT service management, cloud operations, financial and operational risk, IT controls and technology delivery.
Supporting enterprise organisations, managed service providers and technology partners across Australia.
What we do
Focused expertise. Measurable value.
Working alongside customers and technology partners to improve service performance, strengthen operational resilience and deliver measurable business outcomes.
Financial Risk & IT Controls
IT general controls, technology risk assessments, control design and evidence coordination, audit readiness, financial services technology governance and remediation tracking.
IT Service Management & Governance
ITIL-aligned service improvement, incident and problem management, SLA governance, vendor performance, reporting and operational process maturity.
Cloud & Infrastructure Operations
Cloud operational readiness, service transition, infrastructure operations governance and coordination across internal teams and specialist providers.
Operational Risk & Service Assurance
Major incident governance, service continuity planning, operational risk coordination, performance assurance and continual improvement.
Technology Partnerships & Project Delivery
Consulting subcontracting, delivery coordination, supplier engagement, transition planning and consortium support for enterprise and public sector projects.
About Rise & Shine
Enterprise experience. A practical delivery mindset.
Rise & Shine IT Services is an Australian IT consulting and managed services business focused on improving technology performance, operational resilience, IT controls and business outcomes.
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Business-aligned IT operations
Connect service performance and technical delivery with commercial and customer outcomes.
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Clear accountability
Build practical governance, service measures and transparent stakeholder reporting.
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Flexible engagement
Support targeted consulting assignments or collaborate within broader delivery teams.
Our commitmentService Excellence.
Service Excellence.
Operational Resilience.
Digital Transformation.
We focus on the essentials that make enterprise technology work: reliable operations, accountable delivery and continuous improvement.
Start a Conversation ↗Why choose us
Enterprise Experience. Collaborative Delivery. Measurable Outcomes.
Practical IT leadership that aligns technology performance with customer priorities, operational resilience and commercial outcomes.
Enterprise perspective
Experience gained in complex IT environments, translating operational challenges into clear priorities and accountable delivery.
Partner-first delivery
Flexible support for clients, managed service providers, prime contractors and technology partners.
Governance and controls
ITSM, service assurance, financial and operational risk, IT controls, supplier oversight and measurable improvement.
Meet our founder
Vivek Gupta
Founder & Principal Consultant
Vivek brings professional experience across enterprise IT service delivery, operations, governance and stakeholder management, including roles with Telstra, Deloitte and Commonwealth Bank of Australia.
His approach is grounded in collaborative problem-solving, clear accountability and aligning technology services to business outcomes. He works with customers and delivery partners to strengthen service performance, controls and operational resilience.
These organisations are referenced as part of Vivek's professional career, not as clients of Rise & Shine IT Services.
Our promiseRise Together.
Rise Together.
Achieve More.
Enterprise experience, practical execution and shared accountability for outcomes.
Download Capability Statement ↓Partnership opportunities
Your delivery partner for Australian IT engagements.
We welcome conversations with IT service providers, managed service providers, cloud specialists and consulting firms seeking complementary service governance and delivery capability.
For partners & prime contractors
Collaborate with confidence.
We can explore scoped subcontracting engagements, service transition support, operational governance assignments and joint delivery opportunities.
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ITSM and service governance capacity
Support service quality, SLA management, incident processes and operational reporting.
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Transition and project oversight
Coordinate stakeholders, dependencies, handovers and operational acceptance.
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Public and private sector opportunities
Explore suitable collaborations subject to capability, procurement and contract requirements.
How we work
Simple process. Clear outcomes.
Whether you need an independent consultant or a collaborative delivery partner, every engagement begins with a shared understanding of the problem.
01 / DISCOVER
Understand
Clarify business goals, service challenges, delivery constraints and stakeholders.
02 / DESIGN
Plan
Define scope, responsibilities, measurable outcomes and an achievable delivery approach.
03 / DELIVER
Improve
Execute collaboratively, communicate transparently and embed sustainable improvements.
Looking for a reliable IT delivery partner?
Let's discuss how Rise & Shine IT Services can support your next consulting assignment, service improvement initiative or technology partnership.
Get in touch
Let's discuss your IT priorities.
Tell us what you're working on, the support you need and the outcomes you want to achieve.
BusinessRise & Shine IT Services
LocationSydney, NSW · Serving Australia
Websitewww.rsitservices.com.au
Phone0448 385 823
Capability statementDownload our two-page capability statement (PDF) ↗